Creating A Customer Experience that they will Remember

A successful, completed project for your small business in the Riverside, CA area is more than just finishing the task; much more. In fact a successful, completed project actually starts with the first contact that you make with your client, the process that you follow throughout, and the process of completion that you end up with. This will make sure that your customer is not only satisfied with your workmanship; but the process as well. The process for a successful project, in many cases, is just as important as the actual work or product that you produce.

Let’s look at some basics to this process that will help ensure a satisfied customer.

Give them Something to Remember

Award-winning customer service and small business counselor, Rick Brewer, advises his clients that “Customers typically won’t refer you to friends and family if you just did a good job. However, if you give customers a good experience, they are far more likely to let others know in a big way!” Customer service minded clients in today’s competitive market for any small business in the Riverside, CA area must understand that customers are looking for more than just a completed task; they’re looking for a complete experience. They need something to remember by way of mannerisms, professionalism, workmanship, ease of access and more to take a customer from a completed task to a confident referral.

Consider your own experience when going to a local mechanic: was there something about your visit that made you remember the experience? Or was it just you got an oil change, left and there was nothing really to remember. The customer experience is something that they will remember far greater and longer than the actual task itself. When you provide your customers in the Riverside, CA area a “customer experience” rather than a “customer service” the likelihood of a satisfied customer and a confident referral significantly goes up.

Confidence Carries Weight

Without sounding too terribly conceited, you are the expert; so act like it. It doesn’t take a lot of tack to be able to convey confidence without talking down to your customer; after all, there’s a reason that they are contacting you for the work that needs done. By exuding confidence in your product and workmanship your customer will feel more at ease, contributing to the customer experience. When you present statements and body language for your Riverside, CA area customer like: “will give it a try, but no guarantees” your consumer confidence level goes way down. Try instead: “this is not a common request, but if there is any company in this area that can pull it off, it’s us!”

Precision Sign and Graphics in Riverside, CA.. is your local source for Printed wallpaper, Indoor Signs, Vehicle wraps and more.. Call us today! (951) 332-2700

The Process of Perfection

As mentioned above, there is a process that should be followed from the first handshake to the thank you and wave as you drive away after a completed project for your Riverside, CA area customer.

This process starts with a genuine appreciation for your customer and their business. Next is some items of simple respect and how you conduct business such as:

Answer the phone: In this day of instant coffee, instant information and fast food; Riverside, CA area customers don’t have time to leave a voicemail. Statistical data continues to show that over 30% of customers that are looking for a telephone quote or to speak with someone about their needs will not leave a voicemail, simply going to the next name on the list. Even answering the phone and placing them on a brief hold (no more than 30 seconds) will get you responses like: “You’re the first one that actually answer the phone!”

Be on time: If you tell your Riverside, CA area customer that you’re going to be there at 2 PM, be there at 2 PM! This simple gesture speaks volumes in the identification that you respect their time. If something is keeping you from the appointment, contact the customer as soon as possible; however, consumer Internet resources identify that a missed or late appointments (regardless of the reason) will decrease the likelihood of a contract by 58% or higher (higher #’s reporting in northern states).

Stay off your phone: This is a big one; once you are at your Riverside, CA area appointment; turn off your phone. Continually excusing yourself to answer the phone is simply rude. Think of how frustrating it is when you try to get service at Best Buy or Staples and all of the employees are on their cell phones talking to other people; the perception is the same when you do it to your customer. If you need to be away from your phone to handle an appointment, make sure that someone can handle your incoming calls for you.

By that same token, be sure that your employees and contractors have a no cell phone use policy while on-the-job. Nothing’s more discouraging to a Riverside, CA area customer than to perceive that they’re paying for labor they’re not getting because the employees are always on their phone.

Explain what you are doing: It is true that you will have several Riverside, CA area customers that could care less about what you’re doing and only care about the final results; however, most aren’t like that. The complete customer experience where they will remember and refer your services is when they felt completely confident in the workmanship that’s being provided. This is done by keeping your client informed about what is going on, how things work and why you are doing what you’re doing.

The Conclusion:  A Customer Experience that they will Remember

These are just a few of the things to consider when developing a process where you think about all the steps of dealing with customers prior to the first introduction. The end result is to not just complete a task but to convert each customer into a potential referral. This is done by creating customer experiences that they will remember and enjoy telling others about.

Note: A bad experience will often be shared before a good one, it’s just human nature. Often a bad experience can be a result of poor communication skills between the business and the Riverside, CA area customer. By thoughtfully planning and pre-determining a process you can significantly reduce the likelihood of a bad experience. Companies that shoot from the hip, don’t schedule properly, don’t use common manners or continually work in an unprofessional manner will provide a customer experience to remember… Just not a good one.

When Local Experience Counts

Precision Sign and Graphics is a locally owned and operated sign company that utilizes the latest technology, top industry graphic design talent and state-of-the-art equipment and materials to produce our the very best product available in the Riverside, CA. area (or anywhere else for that matter). We seek to build long-term relationships with our customers by treating every customer with respect, understanding the diversity of opinions and a partnering mindset desiring to see your business succeed. Call to let us quote your custom printed wallpaper today!

Useful Links

For more information or to contact us for a Free Quote: CLICK HERE

To find the answers to some of our frequently asked questions: CLICK HERE

 

Things that make our Holidays… Happy

2017 has been such an awesome time for Precision Sign and Graphics as we have served the Riverside, CA community and surrounding areas. As we look at our accomplishments, growing pains and blessings we can see many wonderful opportunities that we’ve have been so fortunate to be a part of.

New customers for us mean new friendships as we’ve partnered with so many small businesses that echo our work ethic and passion for customer service; it is been a pleasure to share their vision. As we are coming to a close of 2017, and looking forward to what 2018 has to bring, we would like to take a few moments in this article to reflect on those things that make our holidays… Happy!

Our Customers Make our Holidays Happy

No business can be successful without terrific customers, ours is no different. Much of our business comes from referrals from our many happy customers that we have had the opportunity to provide products and services to; perhaps the greatest complement that we can receive from our customers is a referral to a friend. It is also important to note that many of our customers have become good friends desiring to partner with our vision and participate in our work ethic.

As 2018 approaches we want to say a hearty “thank you” to the many customers that have made the choice to utilize Precision Sign and Graphics serving Riverside, CA. & surrounding areas for their sign, print and advertising needs.

Our Employees Make our Holidays Happy

As I reflected back across the success that we’ve had, the customer comments and the feelings of thankfulness that I feel with each and every project that is delivered… I realize that it is only because I have such a great team that helps bring about our success. We have been blessed to have some of the best graphic design artists and installers in the industry that have chosen to partner their talents with us. I couldn’t be more pleased with the attitude and goal oriented mindset that this group of professionals has displayed throughout 2017. It is their faithfulness to our customers and this company that we look to build upon in 2018.

Precision Sign and Graphics in Riverside, CA.. is your local source for Printed wallpaper, Indoor Signs, Vehicle wraps and more.. Call us today! (951) 332-2700

Our Family Make our Holidays Happy

From banners to baseball games, car wraps to carpools; family has been an integral part of our success. Being a family owned and operated business can bring about certain challenges but also certain rewards; rewards that are not always measured by profit but often in patience. Sometimes sign installations cannot be done during regular business hours and requires a dedicated team, able to be flexible to the customer’s time constraints.

The sacrifice and understanding that our families make and show is a reward that will not just be calculated here on earth but with eternal blessings to store.

Business Partnerships Make our Holidays Happy

Not everything that a successful business needs can be done in-house, it often requires relying on industry professionals at the top of their game to make sure that we are at the top of ours. From the dedicated staff that works with our website to the companies that service our printing equipment, we want to say thank you for the level of service that you have provided to help keep us successful.

Our Faith makes our Holidays Happy

There was a day in our lives that we recognized what Jesus Christ had done for us, trusted in that fact and was given an eternal reward that we want to share with others. As a Christian owned and operated business, we allow our faith in Jesus Christ to help guide us in our daily decisions and feel that because of this; our business and customers will be blessed for it. We don’t just practice our faith when we go to church, we believe that we should be a 24/7/365 Christian.

We believe being a Christian owned and operated business sets us at a higher standard, because we are working in the light of thankfulness for the ultimate sacrifice that Jesus Christ made for each of us that would invite him into their heart and lives. Because Jesus Christ has established a pattern of excellence for us to follow; we seek to please him and all that we do.

When Local Experience Counts

Precision Sign and Graphics is a locally owned and operated sign company that utilizes the latest technology, top industry graphic design talent and state-of-the-art equipment and materials to produce our the very best product available in the Riverside, CA. area (or anywhere else for that matter). We seek to build long-term relationships with our customers by treating every customer with respect, understanding the diversity of opinions and a partnering mindset desiring to see your business succeed.

Useful Links

For more information or to contact us for a Free Quote: CLICK HERE

To find the answers to some of our frequently asked questions: CLICK HERE

 

Customer Spotlight: a simple sticker turned special

Sometimes as a business owner I have to take a few moments to reflect on the friends, colleagues and customers that the good Lord has placed in my path. Being successful in business should, at times, give us the encouragement and confidence to do the little extra; not as a mindset of profit but rather an appreciation for who and where we are in life. This was the opportunity that came when a good friend that owns West Coast Collision brought a vinyl wrap project to us here at Precision Sign and Graphics.

The task: Replace the number three with a number seven.

The opportunity: To make a young man’s birthday something very special.

Simple Turned Special

The owner, and good friend of mine, from West Coast Collision has helped me out of a bind more times than I could’ve imagined. The other day he brought me a plain white dirtbike and ask if we could simply change the number three to a number seven. He explained that his secretary had purchased the motorcycle for her son as a birthday gift, something he is always wanted but she could never afford. After hearing this story we ask Mark, the owner of West Coast Collision, if we could do a little something more.

With a little chat we found out that his secretary’s son was very much into camo and the Call of Duty, we use that to put a Precision Sign and Graphics special touch on the project.

Precision Sign and Graphics in Riverside, CA.. is your local source for Printed wallpaper, Indoor Signs, Vehicle wraps and more.. Call us today! (951) 332-2700

The Process

Step One: Vinyl Wrap Design

with the multiple segments and shapes of the motorcycle careful attention needed to be paid during the design so that installation would be a simple, step-by-step process. We chose the font, art and color schemes from our approved Sign elements art library website as to ensure a consistent and recognizable level of art.

Step Two: Vinyl Wrap Materials Selection

Based upon the overall wrap specifications identified in the design we chose Ij180CV3 with 8520 matte laminate that best suited the application; materials were carefully hand selected based on the need of durability for an off-road motorcycle. The vinyl wrap project was printed on our HP Latex 360 wide format printer.

Step 3: Vinyl Wrap Installation

As part of a perfect installation, the installation crew will receive a design template (printout) that identifies the location points for the most important elements in the design, namely the largest photograph or design element with the logo.

These elements are positioned in place with the installation crew making sure to align these elements first, allowing any additional graphic elements to freely flow around the shape and complex curves. We used knifeless tape to work the vinyl and form the cutlines needed for this final wrap as the motorcycle utilized multiple shapes and surfaces.

Next the material is stretched as needed for the shape (much like you would see when you’re stretching plastic wrap over the top of a glass bowl in your kitchen). Only this material is made to be long-lasting in the sun, super durable in the rain and able to be washed over and over again for years to come.

The end results was a very pleased and happy recipient of this unique motorcycle wrap. It is our hopes that the birthday boy enjoys his birthday present for many years to come.

When Local Experience Counts

Precision Sign and Graphics is a locally owned and operated sign company that utilizes the latest technology, top industry graphic design talent and state-of-the-art equipment and materials to produce our the very best product available in the Riverside, CA. area (or anywhere else for that matter). We seek to build long-term relationships with our customers by treating every customer with respect, understanding the diversity of opinions and a partnering mindset desiring to see your business succeed. Call to let us quote your custom printed wallpaper today!

Useful Links

For more information or to contact us for a Free Quote: CLICK HERE

To find the answers to some of our frequently asked questions: CLICK HERE

 

Give us a little information about your needs and we will do the rest!

We do our best work when our client says:
"You guys do what you think is best, I trust you because I know you do good work and you come highly recommended."